RETURNS POLICY
This Returns Policy applies to all orders placed on the Birdie Vintage website. By placing an order with us, you agree to the terms outlined below.
1. RETURN PERIOD
You have 7 calendar days from the date you receive your package to request a return.
2. RETURN CONDITIONS
To be eligible for a return, items must be:
3. HOW TO REQUEST A RETURN
To initiate a return, please contact us at service@birdievintage.com with:
4. RETURN SHIPPING COSTS
The customer is responsible for the cost of return shipping.
Birdie Vintage is not responsible for items lost or damaged during the return transit. We recommend using a tracked shipping service.
5. REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-10 business days to the original payment method used at checkout.
Shipping costs are non-refundable.
If you received free shipping on your order and return only part of your order, the cost of shipping may be deducted from your refund.
6. DAMAGED OR INCORRECT ITEMS
In the exceptional case that you receive a damaged or incorrect item, please contact us within 48 hours of delivery at service@birdievintage.com with:
Your order number
A photo of the damaged item
The original packaging
We will work with you to resolve the issue as quickly as possible.
7. EXCHANGES
If you wish to exchange an item for a different size or color, please return the original item for a refund (following the return process above) and place a new order separately. This ensures the fastest processing.
8. CONTACT INFORMATION
Birdie Vintage
Email: service@birdievintage.com