SHIPPING POLICY
This Shipping Policy applies to all orders placed on the Birdie Vintage website for delivery within Spain. By placing an order with us, you agree to the terms outlined below.
1. PROCESSING TIME
All orders are processed within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
Please note that orders placed after 12:00 PM (CET) on Fridays or during weekends/public holidays will be processed on the next business day.
2. SHIPPING DESTINATIONS WITHIN SPAIN
We currently ship to all Spanish territories:
Peninsula (Spain)
Balearic Islands (Mallorca, Menorca, Ibiza, Formentera)
Canary Islands (Gran Canaria)
3. SHIPPING RATES AND DELIVERY TIMES
Shipping costs are calculated at checkout based on the destination and the weight/size of the package. Estimated delivery times are as follows:
Destination
Península (Spain)
Islas Baleares
Islas Canarias
Shipping Method
Standard
Standard
Standard
Estimated Delivery Time
2-4 business days
3-6 business days
5-8 business days
Please note: These are estimated delivery times provided by our carriers. Birdie Vintage is not responsible for delays caused by customs clearance (for Canary Islands), postal strikes, or other unforeseen circumstances.
4. CUSTOMS, DUTIES, AND TAXES
Peninsula & Balearic Islands: All applicable taxes (VAT) are included in the product price and calculated at checkout. No additional fees will apply.
Canary Islands: Please note that due to their special tax regime (IGIC instead of VAT), orders shipped to the Canary Islands may be subject to local import taxes or customs clearance fees upon arrival. These charges are the sole responsibility of the customer and are not included in the price paid at checkout. Please contact your local customs office for more information.
5. ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update.
6. SHIPPING ADDRESS
Please ensure that your shipping address is correct at the time of purchase. Birdie Vintage is not responsible for orders delivered to an incorrect address provided by the customer. If you realize you have made an error with your address, please contact us immediately at service@birdievintage.com and we will do our best to correct it before the order ships.
7. LOST, DAMAGED, OR DELAYED SHIPMENTS
Lost Packages: If your package has not arrived within the estimated delivery timeframe, please contact us at service@birdievintage.com. We will open an inquiry with the carrier.
Damaged Items: If your item arrives damaged, please contact us within 48 hours of delivery with your order number, a photo of the damaged item, and the original packaging. We will work with you to resolve the issue as quickly as possible.
Delayed Shipments: Birdie Vintage is not responsible for delays once the package has been handed over to the carrier.
8. CONTACT INFORMATION
For any questions regarding this Shipping Policy or your order, please contact us at:
Birdie Vintage
Email: service@birdievintage.com